Frequently Ask Question:
1.What is XOX Data?
XOX Data is a prepaid mobile internet subscription service for your mobile phones.
2. What can I do with XOX Data?
You can seamlessly access the internet from your mobile phone on XOX’s network.
3.Who can subscribe to XOX Data?
All XinXun Prepaid/Hybrid subscribers can subscribe to XOX Data. If you are not an XOX subscriber, you can purchase a XinXun Prepaid Starter Pack or Hybrid at your nearest XinXun Center or dealer. Please call XOX Customer Careline at 1-300-888-010 or visit www.xox.com.my for more information.
4.What plans does XOX Data offer?
XD18 at RM18 for 300MB
XD38 at RM38 for 1GB
XD68 at RM68 for 3GB
5.How do I activate XOX Data?
SMS to 28899 the following SMS (Data M XD18, XD38 or XD68).
Ex: Type DATA M XD18 (this will subscribe you to XOX Data XD18 plan) and send to 28899.
6.What will happen if I exceed my data capacity within the validity period?
There will be a reminder SMS when you reach 80% and 100% of your allowed data capacity.There after you can either stop your service with the command (Data M Stop) and send to 28899 or wait till you reach 100% and it will automatically unsubscribe you from the service.You can re-subscribe to renew your subscription via SMS to 28899 the following SMS (Data M XD18, XD38 or XD68). (Refer to Number 5)
7.Can I deactivate XOX Data services?
Yes, please send SMS to 28899 (Data M Stop) if you wish to deactivate your XOX Data plan.
Ex. Type DATA M STOP and send to 28899.
8.What if my subscription is not successful?
Please call XOX Customer Careline at 1300-888-010 or 13125 from your XinXun prepaid or Hybrid account.